No missed call goes unanswered
Anyone who cannot reach you receives an SMS seconds later with the link to your ordering or booking page. Your number stays, your phone stays, and you still call back.
Sound familiar?
Four situations where the phone rings and nobody can pick up
In the middle of service
The phone rings most between six and nine in the evening, and that is exactly when there is least time. The call you do not take is usually an order.
On the building site
Gloves on, under the machine, in the noise. By the time you can call back, the job has often gone elsewhere.
After hours
People also ring in the evening and on Sunday. A phone that rings out tells your customers nobody here is in charge.
The next hit wins
Anyone who cannot reach you dials the next number on the list. You never find out the call happened.
What happens in those 24 seconds
Nothing changes about the phone itself. All that is new is what happens when nobody picks up
- 0 sec.
The phone rings as it always does
Same number, same handset, no app. If someone picks up, nothing else happens.
- 20 sec.
Nobody picks up
Your provider forwards the unanswered call. It is set up once and never touched again.
- 22 sec.
One line, then it hangs up
«We are in the middle of service. You will get an SMS straight away and we will call you back.» Four seconds, and the caller knows they were heard.
- 24 sec.
The SMS arrives
With the link to the page you already have: ordering, booking or contact form.
GRIFONE
Sorry we missed your call, it is busy right now. Order here: grifone.ch/bestellen — we will get back to you as soon as we can.
126 characters · 1 SMS · sender name is yours to choose
The SMS does not replace your answer, and it does not pretend to. Anyone who wants to know whether there is a table for twelve tonight gets a call back — the SMS only makes sure you hear about it at all.
What is included
Six things that apply from the day it goes live
Your number stays your number
Nothing is ported, nothing is switched over. The forwarding only takes effect when nobody picks up, and it can be turned off at any time.
The link points to your page
Ordering system, booking calendar or contact form — whatever you have. The sale closes with you, not with a third party.
Quiet hours that you set
An SMS at two in the morning promising a call back makes a poor impression. You decide when an answer goes out.
One SMS per caller, not four
Someone who rings three times in a row gets one SMS. Anything else reads like a machine out of control.
Every missed call in the dashboard
Number, time and whether the SMS was delivered. Your callback list writes itself.
Sent from Switzerland
The SMS goes out through a Swiss provider, so your customers' numbers stay where your website is.
What this means day to day
For your customers and for you
For your customers
- 1
They were heard
Instead of twenty rings, one line and a message. That alone sets you apart from the next number on the list.
- 2
Order without waiting
Anyone who only wanted to order or book gets it done in the same minute through the link.
- 3
The call back still comes
For everything that needs a conversation. The SMS does not take the call back off your hands, it only stops it being forgotten.
For you
- 1
You see who called
Including the calls you would never have heard about, because nobody tries a second time.
- 2
Work through it instead of remembering it
After service the list is there. No scrap of paper, no answering machine, no «there was something else».
- 3
Nothing else changes
No new device, no new number, no extra software. The phone stays the phone.
What it costs
Set up once, then a fixed amount each month
Setup
Number, forwarding, the spoken line and the SMS text in your language, quiet hours and the link to your ordering or booking page.
One-off. The price depends on whether we already look after your website.
Running it
Number, sending and monitoring, SMS included. Even on a Friday evening with twenty missed calls, the amount stays the same.
Per month, no cost per SMS. Cancellable monthly.
Common questions
What businesses most want to know before they start
How many calls are you losing?
Count them for one week. That number is the whole case.
Arrange a call